AUSTRALIA'S FAVOURITE PREMIUM LENSBALL

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FAQs

I have visited your website from outside Australia, where can I purchase locally? 

Although originated in Australia we have distribution overseas that can get a lensball to you quicker: 

UK: 

Refractique - Lensball UK 

Germany, France, Italy, Spain: Order through Amazon UK  

US: Refractique - US

Why buy Refractique? 

  • Of course pay in local AUS DOLLAR currency and avoid the high US exchange rate and also bank fees involved in currency conversion. Note, most .com sites are actually charging you in USD!
  • Australian business - highly niche business with quality and presentation being of utmost importance
  • Fast Local Delivery with Australia Post - Avoid long wait times, as many global .com businesses dropship from China meaning exhaustive wait times and product that may not turn up - with Refractique we have a Sydney based warehouse fulfilling same day (AM orders guaranteed) or next day (PM orders, although some early PM orders may be fulfilled same day) and you will get an Australia Post tracking number upon fulfillment. It will take 2-5 Business Days to be delivered with most metro locations sitting within 2-4 Business Days.    
  • Specialised service - we are part of the Australian creative photography community and provide exceptional local customer service. 
  • Afterpay Available - buy it now and pay it back interest free. 

View our Lensball products. 

 lensball afterpay

What quality can I expect? 

We are the only premium Australian supplier of a the lensball product - our packaging and quality is second to none. Product quality is our top priority. We also deliver very quickly compared to other specialist providers that usually ship out of China with long wait times! We ship from Australia. 

We know about the requirements that photographers expect from their equipment and so we offer products that are the ultimate in quality at an affordable price. We source our lensballs from experienced and well selected suppliers who have manufactured 1000s of these consistently. We have a partnership with one of the lead manufacturers in carving, polishing and hardening processing that is second to none in the industry. We also now have the triangular prism which is becoming a popular product also. 

View our Lensball

When will I receive my order?

Fast local delivery within 2-5 business days. All orders are readied by a specialist Sydney fulfillment provider and then delivered through Australia Post with tracking provided to you via email upon fulfillment.

Most importantly, the fulfilment provider offers same or next business day fulfilment (typically same day if AM ordered) which helps provide the below delivery timeframe. In comparison, global sellers typically send from China meaning exhaustive wait times measured by weeks and inconsistent delivery. 

Our typical timeframe:  

Only approx 2 - 5 business days Australia wide

If you live in metro areas such as Sydney, Brisbane, Perth, Adelaide, Melbourne than you are likely to receive your order earlier than regional areas. 

You will receive a shipping notification with your Australia Post tracking number the same business day (AM orders) or if not the next business day (PM orders). You can also opt for SMS notification for your tracking number with the checkout process. 

View the full shipping policy

What is your return policy?

We rarely have any return requests as we deliver only the best quality Lensballs. However, we exchange, issue store credit or refund for returned items where there is any issue. 

Please contact us on the mail button in the footer (next to social media icons) and we will endeavour to handle your query as soon as possible or email us at support@refractique.com.

View the full refund policy

Return Requirements:

  • Must be postmarked within 30 days of ship date.
  • Item(s) should come back in the state it was received (i.e. no malicious damage on the part of the customer). 

How do you protect my personal information?

Of course we take your personal information and privacy seriously, we do not pass on any customer details to third parties and we continually maintain our security. View our privacy policy

 

Go back to Refractique homepage.

 

 

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