AUSTRALIA'S PREMIUM LENSBALL | FREE AUSTRALIA POST DELIVERY FOR ORDERS OVER $100

FAQs

Why buy Refractique? 

  • Of course pay in local Australian $ currency and avoid the high US exchange rate and also bank fees involved in currency conversion. Note, most .com sites are actually charging you in USD!
  • Australian Small Business - specialised niche business with quality and presentation being the highest standard. 
  • Fast Local Delivery with Australia Post - Avoid long wait times, as many global .com businesses dropship from China meaning exhaustive wait times and product that may not turn up. Refractique uses a Sydney based warehouse fulfilling warehouse to your door normally in 2 - 5 business days. Express Post options are also available. See 'when will I receive my order?' for further details below. 
  • Specialised service - we are part of the Australian creative photography community and provide exceptional local customer service. 
  • Shop Now, Pay Later - Afterpay and Klarna are available at checkout.  

View our Lensball products. 

 

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When will I receive my order?

Fast local delivery within 2-5 business days. All orders are readied by a specialist Sydney fulfillment provider and delivered through Australia Post with tracking provided to you via email upon fulfillment. 

Most importantly, the fulfilment provider offers same or next business day fulfilment which helps provide prompt delivery. In comparison, global sellers typically send from China meaning exhaustive wait times measured by weeks and inconsistent delivery. 

Our typical timeframe:  

Only 2 - 5 business days Australia wide

If you live in metro areas such as Sydney, Brisbane, Perth, Adelaide, Melbourne than you are likely to receive your order earlier than regional areas. 

Standard Delivery Fees: 

Free for orders over $100!

Orders below $100:

Low flat rate delivery of $8.95;

$4.95 if buying a single Lensball Stand, Bag or Prism only. 

Express Post Options available, calculated at checkout. 

You will receive a shipping notification with your Australia Post tracking number the same or latest next business day. You can also opt for SMS notification for your tracking number with the checkout process. 

View the full shipping policy

 

What quality can I expect? 

We are the only premium Australian supplier of a the lensball product - our packaging and quality is second to none. Product quality is our top priority. We also deliver very quickly compared to other specialist providers that usually ship out of China with long wait times (even longer and less reliable now with COVID-19)! We deliver fast, locally in Australia. 

We know about the requirements that photographers expect from their equipment so we offer products that are the ultimate in quality. We source our lensballs from experienced and well selected suppliers who have manufactured 1000s of these consistently with an excellent quality assurance process. 
 

View our Lensball


What is your return policy?

We very rarely have any return requests as we deliver only the best quality Lensballs. However, we exchange, issue store credit or refund for returned items where there is any issue. 

Please contact us on the mail button in the footer (next to social media icons) and we will endeavour to handle your query as soon as possible or email us at support@refractique.com. 

We are always more than happy to help! 

View the full refund policy

 

    How do you protect my personal information?

    Of course we take your personal information and privacy seriously, we do not pass on any customer details to third parties and we continually maintain our security.

    View our privacy policy

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